Unopened, unwanted products
Once your order has been dispatched you may return the product within 30 calendar days if:
- The product(s) is in the original packaging and seals have not been broken
- The product(s) and package are not opened, used or damaged in any way
- You still have the receipt or proof of purchase
Provided the returned item(s) arrive in perfect condition, the full cost of the product will be refunded minus the shipping charges.
Please note that you are responsible for shipping costs when returning unwanted goods. They should be clearly labelled with the Returns Reference, which we will provide. Returns should be sent to: PURE 100 CBD Ltd, 4 East Street, Thame, Oxfordshire OX9 3JS.
If any goods are damaged when they arrive, we will either refund the cost amount in full or send a replacement free of charge. We may ask for photographic evidence of the damage prior to you returning the item.
Please note, we check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for refunded item(s) and recover our fees/expenses from you.
If you would like to exchange any unopened, unwanted items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item. Exchanged items will be sent on receipt of the returned items.
Changing your Order
If you would like to change your order and the order has not been dispatched, we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add more items and you will be required to place an additional order.
If you are unhappy with the product you can return your product within 14 calendar days of dispatch for a full refund.
Reasons for refund voiding
Products cannot be returned or refunded if:
- The product(s) are not suitable for return due to hygiene or health protection
- The product(s) have been mixed with other inseparable products after delivery
We reserve the right to refuse returns of any products that does not meet any of the above return criteria in our sole discretion.
In order to return goods, please contacts us via email referencing your order number.
Please ensure that products are sent via tracked and signed delivery to PURE 100 CBD Ltd, 4 East Street, Thame, Oxfordshire OX9 3JS. Please ensure you provide your full name and order reference number via email firstname.lastname@example.org with the tracking number.
We action all refunds within 3 working days of receipt of the goods. It can take up to 3 working days for the refund to show on your card.
Our products have a 12 month shelf life from date of production. This “best before” date can be found on product packaging.
Please return goods unused and in original packaging in perfect condition for resale within 30 days of receipt. We recommend you obtain proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.