Unopened, unwanted products

Once your order has been dispatched you may return the product within 30 calendar days if:

  • The product(s) is in the original packaging and seals have not been broken
  • The product(s) and package are not opened, used or damaged in any way
  • You still have the receipt or proof of purchase

Provided the returned item(s) arrive in perfect condition, the full cost of the product will be refunded, minus the shipping charges.

Please note that you are responsible for shipping costs when returning unwanted goods. They should be clearly labelled with the Returns Material Authorisation Code (RMA), which we will provide and be sent to: PURE 100 CBD Ltd, 4 East Street, Thame, Oxfordshire OX9 3JS.

Damaged Goods

If any of the goods are damaged when they arrive, we will either refund the cost amount in full or send you a replacement free of charge. We may ask for photographic evidence of the damage prior to you returning the item.

Please note, we check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for refunded item(s) and to recover our fees and expenses from you.

Exchanging Goods

If you would like to exchange any unopened, unwanted items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item. Exchanged items will be sent on receipt of the returned items.

Changing your Order

If you would like to amend your order and the order has not been dispatched, we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.

Opened products

If you are unhappy with the product you can return your product within 14 calendar days of dispatch for a full refund.

Reasons for refund voiding

Products cannot be returned or refunded if:

  • The product(s) are not suitable for return due to hygiene or health protection
  • The product(s) have been mixed with other inseparable products after delivery

We reserve the right to refuse returns of any products/merchandise that does not meet any of the above return criteria in our sole discretion.

In order to return goods, please contacts us via email referencing your order number.

Please ensure that products are sent via tracked and signed delivery to PURE 100 CBD Ltd, 4 East Street, Thame, Oxfordshire OX9 3JS. Please ensure you provide your full name and order reference number and email info@pure100cbd.co.uk with the tracking number.

We action all refunds within 3 working days of receipt of the goods and it can take up to 3 working days for the refund to show on you card. 

Warranty

Our products have a 12 month shelf life from date of production. This “best before” date can be found on product packaging to determine your product life.

Please return goods unused and in original packaging in perfect condition for resale within 30 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.